As a Vyapar Elite Partner, our objective is to provide a transparent, fair, and professional purchase experience to customers who buy Vyapar software licenses, renewals, and related services through us. Since Vyapar is a licensed digital product and activation is irreversible, our Refund Policy outlines the conditions under which refunds may or may not be provided. Customers are requested to read this policy thoroughly before completing any purchase
All Vyapar software licenses, subscription plans, upgrades, and renewals purchased through a Vyapar Elite Partner are non-refundable once the license key has been generated, shared, or activated. Vyapar software licenses are digital goods and cannot be resold, reassigned, or revoked after activation. Therefore, customers are responsible for verifying their requirements before making any payment.
Although our general policy is “No Refund,” certain exceptions may be considered at the sole discretion of the Vyapar Elite Partner:
Refunds may be considered only when:
The customer was charged but did not receive the license key due to a technical glitch.
Duplicate payments were made for the same plan, and the second license key remains unused and unactivated.
The customer was misinformed about a plan by our representative, and the provided key is not activated.
In all such cases, the customer must submit:
Valid payment proof
Order ID
Registered mobile/email
Screenshot of the issue
Confirmation that the key is unused
Refund requests must be submitted within 48 hours of purchase.
Refunds will not be issued under any of the following conditions:
The license key has been activated on any device.
The customer changed their mind or purchased by mistake.
The customer expected features not included in their selected plan.
Issues occur due to device incompatibility or outdated operating systems.
Delay in understanding or learning the software.
Problems caused by the customer’s internet, system storage, or hardware limitations.
The customer stops using Vyapar after activation.
The customer faces challenges but denies training/support.
Disagreement with Vyapar’s pricing, updates, or policies (which Elite Partners do not control).
These conditions apply regardless of purchase amount or plan duration.
Customers are expected to:
Check compatibility of Vyapar with their device (Android/Windows).
Understand the feature list of each plan before purchasing.
Confirm whether they need Mobile, Desktop, or Combo plan.
Provide accurate contact details for delivery of the license key.
Request a demo if unsure.
If a refund request is approved under exceptional cases, the amount will be processed within 7–14 working days, depending on payment gateway timelines.
Any value-added services provided by the Vyapar Elite Partner—such as installation help, GST setup, training, data import, or consultation—are strictly non-refundable, even if the customer later discontinues usage of the software.
Customers may raise refund-related concerns at:
Ecominnovations8@gmail.com
Submitting a refund request does not guarantee approval.
By completing a purchase, customers acknowledge and accept this Refund Policy.
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